Refund Policy

Introduction: At Satguru Creations, we are committed to customer satisfaction. If you find that the product you have purchased is defective, we are here to help facilitate a refund in accordance with our policy outlined below.

Defective Product Refund:

Eligibility for Refund:

• A product is considered defective if it is received damaged, has a manufacturing fault, or does not function according to the manufacturer’s specifications.
• The defect must be reported within 7 days of receipt.

Process for Refund:

• To initiate a refund, please contact our customer service team at support@satgurucreations.shop.
• Provide a detailed description of the defect and attach photographic evidence if possible.
• Our team will assess your refund request and guide you through the process of returning the product.

Return of Product:

• The defective product must be returned in its original packaging with all accessories and documentation.
• We will provide a prepaid shipping label for the return of the defective product.

Assessment:

• Upon receipt of the returned product, our quality assurance team will inspect it to confirm the defect.
• If the defect is verified, we will process your refund.

Refund Method:

• Refunds will be processed to the original method of payment within 7-10 business days of the confirmed receipt of the returned item.
• If the original method of payment is unavailable, we will arrange an alternative refund method.

Exceptions:

• Products damaged through normal wear and tear, misuse, or neglect are not eligible for a refund.
• Any product returned without a clear defect may be subject to a restocking fee.

Contact Information: For any questions regarding our refund policy or to initiate a refund request, please contact our customer service team at support@satgurucreations.shop.