Refund policy

Returns, Repairs & Refunds

If something is not right with your Satguru Creations order, please contact us. For product issues, our usual approach is to assess the concern and, where suitable and agreed with you, arrange a repair. This can avoid the inconvenience of moving or shipping a large item. Repair is not a condition that takes away your right to an eligible return or another remedy required by law.

1. Your 30-day return window

You have 30 days after receiving your item to request an eligible return. The eligibility conditions below distinguish a change of mind from a product problem.

For a change-of-mind return of an eligible standard product, the item must be unused, in the condition received, with its original packaging and any supplied tags. Please provide your receipt or other proof of purchase.

The existing exclusions for genuinely personalised or custom-specification products, sale items and gift cards apply to voluntary change-of-mind returns only, subject to applicable law. These exclusions must be disclosed before purchase. A standard product manufactured after an order is placed is not automatically a personalised product.

The unused-item, packaging and change-of-mind exclusions do not remove your rights if an item is faulty, damaged on arrival, incorrect or not as described or agreed. The 30-day window does not shorten any mandatory consumer right or longer warranty.

2. How to contact us

Call +91 8108559685 or email satgurucreations2017@gmail.com with your order number, a description of the issue or reason for return, and any available photos or video. Please report delivery damage or another product issue as soon as you notice it so we can assess it promptly.

We may request reasonable supporting information. An unboxing video can be helpful, but it is not compulsory, and its absence alone will not invalidate your claim.

3. Repairs and other resolutions

We will assess the concern and explain the proposed solution. Where repair is suitable and you agree, this may involve a technician visit or another practical repair arrangement. Home visits depend on your location and available arrangements; they are not guaranteed everywhere. We will discuss the repair method and expected timing before proceeding.

Where a refund, replacement, price reduction or another remedy is required by law, we will provide it. If repair is unsuitable or unsuccessful, we will discuss the available alternatives without limiting those rights. An eligible change-of-mind return does not require a repair attempt.

4. Physical returns, transport charges and refunds without return

Please contact us before sending an item back so we can confirm the appropriate return instructions and destination. This does not make a statutory cancellation or return right dependent on our permission.

For voluntary change-of-mind returns, you are responsible for the entire return transport cost, including pickup, courier or freight charges, unless we agreed otherwise for your order. If collection is needed, please contact us to discuss available arrangements. If we arrange return transport on your behalf, the charges will be explained and agreed with you before they are incurred.

This does not transfer to you any costs that applicable law requires us to bear for a faulty, damaged, incorrect or otherwise non-conforming product. Nor does it remove a free-return or other cost commitment already made for your order.

Where we agree to resolve a product issue with a refund without return, you may keep the product. No return, pickup or return-shipping payment is needed for that resolution. This is an agreed resolution after assessment, not an automatic keep-the-product refund entitlement for every purchase.

5. Refunds and exchanges

For a physical return, we will assess the returned item and notify you of the refund outcome. Where a refund without return is agreed, you do not need to send the item back for inspection.

Approved refunds will be processed to the original payment method within 14 business days after we receive the returned item for physical returns, or within 14 business days after refund approval for agreed refunds without return, or sooner where required by law. Your bank or payment provider may take additional time to display the credit; this does not extend a legal deadline that applies to us. Assessment or approval will not be used to delay a refund beyond a legally required deadline. If your refund has not been processed within the applicable deadline above, please contact us at satgurucreations2017@gmail.com.

For an eligible change-of-mind exchange, the normal process is a return followed by a separate purchase. This does not affect any replacement remedy required by law for a product issue.

6. Cancellation rights and existing orders

Where a statutory cooling-off or cancellation right applies, it remains available. For example, qualifying EU distance purchases generally carry a 14-day withdrawal right, subject to the applicable legal exceptions and conditions. The voluntary-return conditions above do not restrict those statutory rights.

Existing orders retain the terms and promises that applied when they were placed. Nothing in this policy limits mandatory consumer rights, legal guarantees or a longer warranty.